Chicago HVAC Repair Doctor

Name: Robert Weisberg
Rating: 1
Review: *I appreciate the company reaching back out to me. I do not agree with their characterization of the events. In addition, calling their emergency line resulted in a phone call 24 hours later (during normal business hours).

Unfortunately, in our second time using HVAC Repair Dr., we had a very bad experience. They came to check the humidifier and told me it was working just fine which was great. They asked if I wanted a routine maintenance check and we said yes, since we haven’t had one in awhile. The tech informed us that there was a crack in our heat exchanger and that we could have CO leak out. I told him we have a CO detector so I was not worried about that. He said he would give us a quote for a new heat exchanger and a new furnace system and I said fine. Here is the problem —> he shut off power to our system even after I told him there is not a concern because of our detector. I only found this out AFTER our place stopped getting heated! I felt like this was a shady tactic used to try to get us to buy a new $8,000 furnace system. This is real shame – the technician from this visit and our previous visit were polite and competent, but doing something like this is unacceptable (and they’re not returning my calls now)
Date: 4 months ago